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How To Deal With Angry Customers The Correct Way

We’ve all seen those cell phone videos of customers acting wild and crazy lately. Since the onset of the pandemic, police have seen a rise in complaints from workers and storeowners about unruly customers. And online there seems to also be a growing trend of bullying...

How to Turn One-Time Customers to Life-Time Customers

As a business owner, customers are a key component to your success. Whether you’re starting a brand-new business, or trying to grow an existing one, keeping your customers coming back time and time again is a necessary goal. But what are some best practices for...

Important Customer Service KPIs and Why You Should Be Tracking Them

Any business that wants to accurately measure growth uses KPIs, or Key Performance Indicators. Setting KPIs for a period of time and then measuring if they were met is a basic HR practice these days. They become even more important when we discuss the success of...