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Creating The Best Chatbot For Customer Service

Artificial intelligence in movies are always some kind of computer program that breaks into other machines while planning cunning schemes. Yet in reality, AI are just systems which perform tasks we design them for, such as identifying people by the shapes of their...

Spy vs. Spy: 6 Ways You Can (Legally) Spy On Your Competition!

No matter the industry you’re in, there will always be a competitor (or competitors). That competition is either trying to get your crown or they are the standard bearer for which you aim to become. Competition is of course good for both you and consumers. Consumers...

A 3 Step Guide For Customer Service With Facebook Messenger

Have you tried using Facebook Messenger for all your customer service needs? If no, consider that among the world’s estimated 8 billion population, Facebook has nearly 3 billion active monthly users and over a third of them are daily users of Facebook Messenger....

How To Deal With Angry Customers The Correct Way

We’ve all seen those cell phone videos of customers acting wild and crazy lately. Since the onset of the pandemic, police have seen a rise in complaints from workers and storeowners about unruly customers. And online there seems to also be a growing trend of bullying...