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Important Customer Service KPIs and Why You Should Be Tracking Them

Any business that wants to accurately measure growth uses KPIs, or Key Performance Indicators. Setting KPIs for a period of time and then measuring if they were met is a basic HR practice these days. They become even more important when we discuss the success of...

The Top 3 Secrets for Bigger E-Commerce Growth in 2022

E-commerce is growing like never before — but that also means it’s much harder to stay competitive. As consumers’ preferences continue to evolve, you must keep ahead of the curve. It’s no longer enough just to be online: you must reach people in the...